Refund Policy
Last updated: April 26, 2026
All Dialmain plans come with a 10% leads replacement guarantee. Refunds are subject to data quality verification as outlined below.
Refund Policy
Dialmain enriches and sources leads on your behalf, which incurs real costs. As such, refunds are only applicable under the following conditions:
Data Quality Refund Eligibility
Refunds are only granted if more than 70% of your leads data is verified as bad/invalid. To qualify:
- The leads data must be 100% unverified (i.e. no valid leads can be confirmed)
- You must provide proof of bad data — for example, cold call logs or call recordings demonstrating that the contacts are unreachable or incorrect
- If less than 70% of the data is bad, no refund will be issued, as enrichment costs are non-recoverable
10% Leads Replacement Guarantee
If a portion of your leads are found to be invalid, you are entitled to a 10% replacement of those leads at no extra charge, regardless of refund eligibility.
How to request a refund
1Submit your refund request
Email support@dialmain.com with your account email and attach proof of bad data (e.g. cold call logs showing failed or incorrect contacts).
2Data review
Our team will review your submitted proof. If more than 70% of your leads are confirmed as bad, your refund will be approved.
3Receive confirmation
Once approved, you'll receive an email confirmation. The refund will appear on your original payment method within a few business days.
By using our services, you agree to these refund terms. For full details on our service terms, please visit our Terms of Service.