Cancellation, Returns & Refund Policy

Dialmain incurs real costs to source, enrich, and fulfill lead data and to operate managed outbound services. Because of that, refunds are not automatic for every purchase. Eligibility depends on the product type and whether fulfillment has started or been completed.

This policy works together with our Terms and Conditions. If there is a conflict about refunds or cancellations, this policy and the Terms should be read together; contact support if you need clarification.

You may cancel a recurring Dialmain subscription so that it does not renew for a future billing period. Cancellation stops future renewals; it does not automatically refund the current paid period unless a separate refund is approved under this policy. Paid access for the current period generally continues until that period ends.

If you have an active card-billed subscription, open your Dialmain dashboard and use Manage / Cancel Subscription to open the billing portal for your own account, then cancel there. You can also email support@dialmain.com from your account email. Manual Checkout customers without a card billing portal should email support to cancel future arrangements.

After a subscription cancellation is processed, Dialmain will not charge that subscription for subsequent renewal periods. Charges that already succeeded before cancellation are handled under the refund sections below, not as automatic reversals.

If Manual Checkout or other non-recurring payment methods are used, there is no automatic recurring charge unless a separate recurring arrangement is activated.

Manual Checkout requests can be cancelled before payment is confirmed and fulfillment is completed. Contact support with your request ID if you no longer wish to proceed.

Once Dialmain has confirmed payment and fulfilled credits or lead delivery, cancellation of that fulfilled purchase follows the refund and lead-quality rules in this policy rather than a simple unpaid cancellation.

Unpaid Manual Checkout invoices or abandoned checkout requests may be cancelled by you or by Dialmain. Cancelling an unpaid invoice means no payment is due for that invoice and no related credits are granted for it.

If you paid but Dialmain has not yet fulfilled the related credits, lead order, or agreed service, you may request cancellation and a refund review by emailing support with your account email and payment reference.

Pre-fulfillment refunds are reviewed case by case. Approval is not automatic and depends on payment status, fraud checks, and whether any fulfillment work has already begun.

After lead data has been delivered, monetary refunds are considered under Dialmain's data-quality standard. This policy does not reduce refund rights already promised to a customer under a prior written Dialmain commitment for that purchase.

• Refunds are only granted if 70% or more of the relevant delivered leads are verified as bad/invalid
• You must provide reasonable proof of bad data (for example outreach logs or call records showing contacts are unreachable or incorrect)
• If fewer than 70% of the leads are verified as bad/invalid, a monetary refund will not generally be issued because enrichment and sourcing costs are non-recoverable

Credit top-ups and addon credit purchases follow the same principles: unused credits alone do not create an automatic cash refund right. Credits consumed for enrichment where Dialmain cannot find a valid phone number may be returned to your balance automatically under product rules so you are charged only for successful enrichments.

Cash refund requests for credit purchases are reviewed under the before-fulfillment / after-delivery rules above, depending on whether related lead work was fulfilled.

Separate from monetary refunds, Dialmain offers an up-to- 10% lead replacement remedy: if a portion of your delivered leads are found to be invalid, you may request replacement leads equal to up to 10% of the leads in that delivered order, at no extra charge, regardless of whether a monetary refund is approved. Submit replacement requests through your dashboard or by emailing support with your order details and proof of invalid contacts.

Done-For-You packages are managed services arranged through consultation and are separate from self-serve SaaS credits. To cancel future service periods, contact support or your onboarding contact.

Meeting commitments, qualification definitions, and any make-good or refund terms for Done-For-You are agreed during onboarding and are not invented on this page. Until specific contractual remedies are confirmed in writing for your package, cancellation and refund requests for Done-For-You are reviewed individually.

1. Email support@dialmain.com from your account email with your order or invoice reference and a clear description of the request.
2. Attach proof where the request is based on lead quality (logs, samples, or other evidence).
3. Our team reviews the request against this policy and available order records.
4. We reply with approval, denial, or a request for more information.

Dialmain does not promise automatic approval or a fixed number of business days for every review. Timing depends on the complexity of the request and the evidence provided.

Approved cash refunds are issued to the original payment method when possible (card processor, bank transfer, or other method used for the purchase). After Dialmain initiates an approved refund, the time for funds to appear depends on your bank or payment provider.

Credit balance adjustments (for unsuccessful enrichment) appear in your Dialmain account rather than as a bank refund.

Dialmain does not generally sell physical goods. There is typically no physical return process. Digital lead files and software access are not "returned" like physical products; remedies are handled through cancellation, credit adjustment, replacement leads, or approved refunds as described above.

For cancellation, billing, or refund requests:

support@dialmain.com
+1 (917) 924-8311
Shaudan Tech Group LLC · Operating as Dialmain

Related: Privacy Policy · Terms and Conditions · Cancellation, Returns & Refund Policy · Ownership Statement · Contact